Patient Portal Market-Industry Growth and Trend Analysis

Description

Patient Portal Market Synopsis

The Patient Portal Market size was valued at USD 4.11 Billion in 2024 and is projected to reach USD 17.11 Billion by 2032, registering a CAGR of 19.52% from 2025 to 2032

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as Recent doctor visits, Discharge summaries, Medications, Immunizations, Allergies, Lab results.

Some patient portals also allow some advanced features like Securely message to doctor, Request prescription refills, Schedule non-urgent appointments, Check benefits and coverage, Update contact information, make payments, Download, and complete forms, View educational materials.

Also, increasing demand for Electronic Health Records (EHR) and mandatory federal norms are responsible for the increased usage of patient portals. Software businesses develop portals in the form of mobile or web-based applications that users may access to save or retrieve vital details.

Additionally, A patient portal is a digital platform that helps in many applications like disease diagnosis, treatment of the patient, and in storing all their related information. This software can also be used for purposes like medical billing, accessing updated records, viewing clinical summary in the form of charts or reports, check-in, appointments, and so on.

The Patient Portal Market Trend Analysis- Increasing EHR adoption rate among payers as well as providers

The usage of EHRs has expanded due to regulations that support the use of digital health initiatives, which has helped the market growth for patient portals. Patient portal usage has increased because of government organizations’ demand for database interoperability and the EHR’s simplicity of use in encouraging patient engagement.

For instance, a research article published on February 18, 2021 in the Journal of Medical Internet Research evaluated the adoption of EHRs in Chinese and US institutions between 2007 and 2018. The study discovered that between 2007 and 2018, the average adoption rates of the selected hospitals in China climbed from 18.6% to 85.3%, as opposed to the increase in US hospitals, which went from 9.4% to 96%.

Furthermore, a growing number of projects in emerging nations are predicted to boost demand for patient portals. For example, the Ayushman Bharat Digital Mission, which the Indian government announced in September 2021, focuses on the digitalization of healthcare with interoperability of the data that is available in different formats. Due to favourable aspects, it is anticipated that during the projected period, the overall size of the patient portal market will increase due to the growing adoption of EHRs.

Growing patient-centricity adoption by healthcare payers and increased demand for EHRs are driving market expansion. As the digitalization of the healthcare sector quickens, EHRs are growing in popularity. The World Health Organisation (WHO) reports that national EHR systems have been deployed in more than half of upper-middle- and high-income nations. The need for patient portals is growing as the government works on numerous initiatives to digitise the healthcare sector and standardise the laws and infrastructure for maintaining medical records.

Integration of AI in Patient Portal Software

The adoption of AI is widespread in various essential areas related to clinical care. One of these areas includes using chatbots or bots in patient portals. Concerning these patient portals, bots can significantly impact several functions that serve the patient experience and simplify mundane processes for providers. Bots can learn from interactions and understand natural language patterns, which will continue to increase the demand for bots.

Additionally, tracking the patient portal inbox is crucial for medical providers as healthcare shifts toward remote patient-provider communication. The ability to manage one’s inbox, recognize urgent patient inquiries, and maintain a schedule for responding to patient messages are all necessary for providers.

AI and machine learning tools can help sort patient portal messages that pose high-risk inquiries and push them to the top of the inbox. More providers are using patient engagement tools, such as patient portals, that leverage AI to drive a personalized and convenient healthcare experience. As health care becomes more digital, AI and other related technologies will become more critical.

Patient Portal Market Segment Analysis:

The Patient Portal market segments cover by Type, Delivery Mode, End User. By Type, the Standalone segment is Anticipated to Dominate the Market Over the Forecast period.

Standalone patient portal solutions often focus exclusively on providing a user-friendly and efficient portal for patients to access their health records, schedule appointments, communicate with healthcare providers, and view test results. This specialization allows them to excel in delivering core functionalities that are crucial for patient engagement and satisfaction.

Healthcare organizations often have complex IT systems in place, including electronic health record (EHR) systems, practice management systems, and more. Standalone patient portals can be designed to seamlessly integrate with these existing systems, making it easier for healthcare providers to implement them without major disruptions to their existing workflows.

Some healthcare providers prefer standalone patient portals because they are not tied to a specific EHR or health IT vendor. This vendor neutrality can give healthcare organizations more flexibility in choosing the best-of-breed solutions for their specific needs, rather than being locked into a single vendor’s ecosystem.

The Patient Portal Market Regional Insights:

North America is Expected to Dominate the Market Over the Forecast period.

The North American patient portal market is expected to grow owing to vast technological advancements in the region. Countries such as the United States and Canada have been successful in implementing IT technologies in their healthcare systems, which as a result, may boost the market growth.

The United States is the largest market for patient portals in the North American region. Owing to the well-equipped healthcare system and the higher adoption of telemedicine, the market for the patient portal is expected to witness significant growth over the forecast period. Similarly, initiatives such as product launches are another factor in market growth. For instance, in August 2021, Novo Integrated Sciences launched NovoConnect, an online patient portal app that could put patients first and allows them to take control of their healthcare and wellness by having secure digital access to their patient charts.

The healthcare IT industry in Canada is versatile and well-equipped. Due to the advanced healthcare system, the adoption of information technology in healthcare is as high as in the United States. In May 2022, the Orléans Health Hub brought together three hospitals and six community-based service providers to enhance care and service coordination in a highly accessible, bilingual system reflective of the local region.

Patient Portal Market Key Players

Cerner Corporation (USA)

Epic Systems Corporation (USA)

Allscripts Healthcare Solutions, Inc. (USA)

Athenahealth, Inc. (USA)

McKesson Corporation (USA)

eClinicalWorks (USA)

NextGen Healthcare, Inc. (USA)

MEDITECH (USA)

GE Healthcare (USA)

Greenway Health (USA)

Siemens Healthineers (Germany)

Philips Healthcare (Netherlands)

CPSI (Computer Programs and Systems, Inc.) (USA)

Henry Schein MicroMD (USA)

Quest Diagnostics (USA)

TELUS Health (Canada)

GE Healthcare (USA)

IBM Watson Health (USA)

GE Healthcare (USA)

Tata Elxsi (India)

Practice Fusion (USA)

Agfa-Gevaert Group (Belgium)

Dassault Systèmes (France)

NextGen Healthcare (USA)

Valant (Germany), and Other Active Players.

Key Industry Developments in the Patient Portal Market

In August 2024, PatientPoint unveiled PatientPoint Focus™, an innovative solution enabling personalized patient engagement before, after, and between doctor visits. Leveraging trusted communication channels like check-in and patient portals, the platform delivers tailored educational and sponsored content based on consented EHR data. This groundbreaking approach empowers patients with precise, relevant health information, fostering more effective doctor-patient conversations and better health outcomes. PatientPoint Focus™ redefines patient education, enhancing the care journey seamlessly.